FAQ

Ability & ACCESs

Can I enter AMAZE if I have epilepsy?

AMAZE contains strong light & laser effects, loud sounds, smoke and flashing video images which may not be suitable for people with epilepsy.

Is AMAZE suitable for children?

We strongly advise a minimum age of 10 years old. Please be advised AMAZE uses strong light and laser effects, loud audio and explicit/strong images. Children must be accompanied by adults at al times.

Is AMAZE accessible for wheelchairs?

Yes, AMAZE is wheelchair accessible, with the exception of two areas. Our colleagues are happy to assist you to ensure your journey through AMAZE is as smooth and worry-free as possible.

Pregnancy

It is possible to enter when you are pregnant, how ever if you don’t feel comfortable with dark spaces an a lot of lights and sounds we advice you not to take part in our experience.

Can I enter when I have Claustrophobia?

AMAZE is a walkthrough experience which also includes narrow paths and rooms which may not be suitable for people with claustrophobia.

Tickets

Can I cancel my ticket?

You can cancel your ticket free of charge up to 24 hours before your visit by emailing info@amaze-amsterdam.nl‍

If you’d like to change the date or time of your visit, please go to: https://tickets.amaze-amsterdam.nl/ticketsupport

How do I buy a ticket?

Tickets are sold here.

Can I buy a ticket at the door?

No, tickets are only sold online. For the ultimate experience we limited the amount of guests per slot. Due to safety & experience reasons we allow a certain amount of people in the venue.

Can I get a refund on my ticket?

No, we don’t refund tickets. You can change your time slot up to 24 hours ahead of your booking. Please contact support@globalticket.nl.

Why does AMAZE work with time slots?

This is the best way to have the ultimate experience. You can book tickets every 6 minutes in set time slots. If you are too late we will try to get you another slot within one hour. If Amaze is fully booked we cannot provide a slot or refund the tickets. Please be on time!

How many guests join in one timeslot?

The maximum group size is 8 guests. You can also buy a private slot, just for you alone or with 7 friends.

How can I arrange a group booking to AMAZE?

We’d love to help you arrange a booking for your group. Please email info@amaze-amsterdam.nl with the number of people, preferred date and time and contact details and we will get back to you as soon as we can.

How can I rent the location or organise a b2b day?

Please contact us at bruno@amaze-amsterdam.nl

I’m running late for my timeslot

There are multiple options to let us know that you are running late.

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I BOUGHT A TICKET VIA AMAZE-AMSTERDAM.NL

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1. If you are running late for your show between now and an hour from now, please visit this the following website page to connect yourself with our service team: https://www.amaze-amsterdam.nl/contact

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2. If you are running late for more than 1 hour too late for your show. Please note that AMAZE is mostly sold out every day it is open. Therefor we cannot guarantee a rescheduled visit within a day. Rescheduling to another day later this week is mostly possible. To chance your order please visit: https://tickets.amaze-amsterdam.nl/en/self-service/date

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I BOUGHT A TICKET VIA A RESELLER

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If you are running late for your show and bought your tickets via Get your guide, Tiqets, Booking.com, Musement, GVB, Gocity, ANWB, Priotickets or Headout please visit this page to connect with them: https://amaze-amsterdam.nl/resellers-partners/

I would like to reschedule my order

There are multiple options to reschedule your order.

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I BOUGHT A TICKET VIA AMAZE-AMSTERDAM.NL

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You would like to reschedule today’s visit to AMAZE. Please note that AMAZE is mostly sold out every day it is open. Therefor we cannot guarantee a rescheduled visit within a day. Rescheduling to another day later this week is mostly possible. To chance your order please visit https://tickets.amaze-amsterdam.nl/en/self-service/date

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I BOUGHT A TICKET VIA A RESELLER

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I lost all information regarding my order

Please send an email to support@globalticket.nl

the experience

Is AMAZE open during Sail Amsterdam 2025?

Yes, AMAZE is open during Sail Amsterdam 2025. You can find more information about the event right here.

How long does it take to experience AMAZE?

Approximately 1 hour.

How many rooms can I expect?

AMAZE offers a trip through 8 interactive immersive rooms.

Can I use a locker at AMAZE?

Yes, we offer lockers for free.

Does AMAZE offer free wifi?

Yes we do.

Can I bring my dog to AMAZE?

No, we do not allow dogs, unless they are Guide Dogs.

Staff & Performers

Please follow the instructions of our staff or performers at all times. If you have any questions please ask them as well.

I need to know how to get to you

AMAZE is easy to reach by car, bicycle or public transport as it is very close to the highway, the city center of Amsterdam and a 5-minute walk of the closest metro station. We have clearly listed all possibilities at amaze-amsterdam.com/plan-your-visit

TIP: Easily book your trip to AMAZE via GVB and enjoy a carefree day!

Is it allowed to film or take photos

Hi, yes with a mobile phone it’s allowed to film and take pictures. Professional filming or photo-gear is not allowed.

They’ve taking a picture of me in AMAZE – All information

When one of our actors has made a picture of you, find them here https://amaze.gophoto.pro/ . Make a selfie of yourself and the system does the rest.

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If you have forgotten your bought photo souvenirs, please email us a info@amaze-amsterdam.nl

Ability & ACCESs

Tickets

the experience

AMAZE

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